Refund and Cancellation Policy

Last Updated: August 18, 2025

Applies to: Hotel Bookings, Tours, Rentals, Activities & Other Services booked via NainitalHills.com

This Refund and Cancellation Policy governs the terms under which reservations for hotels, tours, rentals, and activities made through nainitalhills.com may be canceled or refunded. By making a booking with us, you agree to be bound by the terms of this policy.

At NainitalHills.com, we are committed to delivering quality services and ensuring that your experience with us is smooth, transparent, and hassle-free. This Refund and Cancellation Policy outlines the terms and conditions under which cancellations, refunds, and modifications are processed for bookings made through our platform.

We understand that travel plans can change, and we aim to support you with fair, flexible options whenever possible.

General Terms of Cancellations

Trip Provider’s Policy Takes Precedence: Please be aware that nainitalhills.com acts as an intermediary booking platform. The specific cancellation and refund policies for a particular hotel, tour, rental, or activity are determined by the individual Trip Provider (e.g., the hotel, tour operator, or car rental company). We will always display the provider’s specific policy on the booking page before you confirm your reservation. It is your responsibility to read and understand this policy before making a payment.
Non-Refundable Bookings: Certain bookings, particularly those with a discounted rate or made during peak season, may be designated as “non-refundable.” This means that no refund will be issued for any cancellation, regardless of the reason or the timing of the cancellation. This condition will be clearly stated at the time of booking.
Eligibility for Refund: A refund may be issued only if the cancellation is made within the timeframe and according to the conditions set by the Trip Provider’s policy and our own terms. Eligibility for a refund is not guaranteed and depends entirely on the specific terms of your booking.

All cancellations are initiated through your NainitalHills.com account dashboard or by contacting our support team at support@nainitalhills.com.
Cancellation terms can be vary depending on the type of service, provider’s policies, and time of cancellation.
Refunds will be processed according to the specific cancellation policy set by the hotel, tour operator, or rental provider you booked with.

Cancellation Policy

Hotel Bookings_

Free Cancellation_

Many hotels offer free cancellation up to a certain time before check-in (e.g., 24–72 hours).
Please check the cancellation policy on the individual hotel’s listing before booking.

Non-Refundable Bookings_

If you book a non-refundable rate, no refund will be issued regardless of the reason for cancellation.
In some cases, we may help you reschedule (subject to hotel approval), but this is not guaranteed.

Late Cancellations or No-Shows_

If you cancel after the free period, or don’t show up for your booking, charges may apply up to 100% of the booking amount, depending on the property’s policy.

Tours & Activity Bookings_

Cancellations by the Customer_

You may cancel most tours or activities at least 48 hours in advance for a full or partial refund.
Cancellations within 24 hours may not be eligible for a refund unless otherwise stated.

Cancellations Due to Weather or Force Majeure_

In the event of bad weather, natural disasters, or government restrictions, full refunds or rescheduling options may be offered.

Changes to Booking_

Date changes or modifications may be allowed once, based on availability and operator approval.

Rentals (Cars, Bikes, Equipment)_

Cancellation 4 hours before pickup time – Full Refund (unless marked as non-refundable).
Cancellation 2-3 hours before pickup – 50% Refund.
Cancellation less than 1 hours – No Refund.

No-shows or failure to produce valid documents (e.g., driving license, ID) will result in full charges with no refund.

Modifying Your Booking_

We offer flexibility wherever possible. Depending on the service provider:

You may reschedule or change details of your booking.
Date changes are allowed once, at no extra cost (if within allowed time frame).
Modifications may be subject to availability and pricing differences.

How to Cancel: To cancel your booking, you must do so through the dedicated “My Bookings” section of your user dashboard on nainitalhills.com. If you do not have a user account or are experiencing technical difficulties, you may contact our customer support team directly at support@nainitalhills.com or Contact Us.

Timing of Cancellation: The cancellation time is based on the local time zone of the Trip Provider’s location. For example, if a hotel in Nainital has a 48-hour cancellation policy, the deadline is 48 hours before the check-in time in Nainital. Please be mindful of time zone differences.

Confirmation of Cancellation: You will receive an email confirmation once your cancellation request has been successfully processed. The email will state the cancellation status and any refund amount that you are eligible for, if applicable. If you do not receive a confirmation email, your cancellation may not have been processed.

Refund Policy

Refund Amount: The refund amount will be calculated based on the Trip Provider’s policy. This may include a full refund, a partial refund (e.g., 50% of the total amount), or no refund at all, especially for non-refundable bookings or late cancellations. Please note that booking fees or service charges paid to nainitalhills.com may be non-refundable.

Refund Method: All refunds will be processed back to the original payment method used for the booking. For example, if you paid with a credit card, the refund will be credited to that same card.

Refund Timeline: Refunds are not immediate. The processing time can vary and depends on both our processing system and your bank or payment provider. While we will process the refund request promptly, it can take anywhere from 5 to 10 business days for the funds to appear in your account. We will notify you once the refund has been initiated from our end.

Non-Refundable Situations

Services marked as “Non-Refundable” at the time of booking.
No-show without prior cancellation or communication.
Failure to meet age or ID requirements for rentals, tours, or check-ins.
Custom packages or bookings made through third-party agents.
Cancellations made after service has been rendered or partially used.

Special Circumstances

Cancellation by the Trip Provider: In the rare event that a Trip Provider cancels your booking (e.g., due to unforeseen circumstances, overbooking, or unavailability), you will be entitled to a full refund. We will also do our best to help you find a suitable alternative booking.

In rare cases, a provider may cancel your booking due to:

Weather or operational issues
Unavailability or overbooking
Safety or regulatory concerns

If this occurs:

You will receive a full refund
Or be offered an alternative date or service

Force Majeure: In cases of “force majeure,” which includes but is not limited to natural disasters, acts of terrorism, civil unrest, or government-mandated travel restrictions, our standard cancellation policy may be modified. In such events, we will work with the Trip Provider to secure the best possible outcome for you, which may include a full refund or a travel credit for a future booking.

Changes to Bookings: Changes to existing bookings (e.g., changing dates or the number of guests) are subject to the Trip Provider’s policy and availability. A change request may be treated as a cancellation and re-booking, which could result in cancellation fees.

Legal & Policy Changes

NainitalHills.com reserves the right to modify this policy at any time.
Significant changes will be communicated via website notice.
Your continued use of the site after changes indicates your acceptance of the updated terms.

Our Promise to You

We are committed to making your booking experience as smooth as possible. Our customer support team is available to help you understand a specific Trip Provider’s policy or assist you with the cancellation process. We encourage you to reach out to us with any questions or concerns you may have before or after making a reservation.

This policy is subject to change at our discretion. Any changes will be posted on this page and will become effective immediately.