Privacy Policy

Last Updated: August 5, 2025

At NainitalHills.com, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website for hotel bookings, tours, rentals, and activities.

By using NainitalHills.com, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

About This Privacy Statement

This Privacy Policy outlines how nainitalhills.com collects, uses, shares, and protects your personal data when you use our services, including hotel bookings, tours, activities, and rentals. By accessing or using our platform, you agree to the practices described in this policy.

We are committed to providing a safe and reliable experience for all our users. This Privacy Policy applies to all services offered through our website, including hotel bookings, tours, rentals, and activities.

This Privacy Policy applies to all users of NainitalHills.com and governs how we handle your personal data. We comply with applicable data protection laws and strive to maintain transparency in our data practices.

Your Privacy Matters at NainitalHills.com

We are fully committed to respecting and protecting your privacy. Whether you’re booking a hotel, planning a tour, or exploring rentals, we want you to feel confident that your personal information is safe with us.

Your trust is paramount. We understand that you are entrusting us with your personal information, and we are committed to being transparent about how we handle it. We collect and process your data to provide you with the best possible service, and we will never sell your information to a third party without your consent.

We value your trust and are dedicated to protecting your personal information. Our privacy practices are designed to ensure that your data is handled responsibly and securely.

A Note on Trust_

At NainitalHills.com, we believe that trust is the foundation of our relationship with users. We collect only what is necessary and never sell your data. Transparency, security, and control are core to how we handle your information.

Terms Used in This Privacy Statement

  • “User,” “You,” or “Your” refers to anyone using our services.
  • “We,” “Us,” “Our,” means NainitalHills.com.
  • “Personal Data” Any information that can be used to identify an individual, such as a name, email address, or Phone Number.

Processing: Any operation performed on personal data, such as collection, storage, or use.

Third Parties: External service providers, partners, or authorities. The third party that provides the travel service you book, such as a hotel, tour company, or rental agency, we may share data with.

Affiliate: A third-party partner that promotes our services and receives a commission.

Personal Data We Collect and Process

We collect various types of personal data depending on how you interact with our website. This can include:

  • Contact Information: Name, email, address, phone number.
  • Booking Information: Dates of stay, number of guests, accommodation preferences, payment information.
  • Payment Information: Credit card details or other payment-related information (this is handled by a secure third-party payment processor).
  • User Account Data: Username, password (encrypted), and profile preferences.
  • Communications Data: Emails, chat logs, customer support interactions. Records of your interactions with our customer service team.
  • Technical Data: IP address, browser type, device information, and Browse history on our site.
  • Review Information: Your feedback and ratings on hotels, tours, and activities.

Purposes of Collecting and Processing Your Personal Data

Trip Reservations_

To process and manage bookings for hotels, tour, rental, or activity bookings and to communicate the details to the relevant Trip Provider.
To confirm bookings, process payments, and manage reservations.

Customer Service_

We assist with inquiries, bookings, refunds, cancellations, or complaints.
To provide support, answer your questions, and assist with any issues you may have before, during, or after your trip.

User Accounts_

To allow registered users to manage an account for a seamless booking experience, which enables you to view your booking history, save preferences, manage reservations, and leave reviews.

Marketing Activities_

To inform users about discounts, deals, and new offerings (only with consent).
We send you newsletters, special offers, and promotions offers that we believe may be of interest to you. You can opt out of these communications at any time.

Communicating With You_

We send you Important updates about bookings, account notifications, booking confirmations, reminders, updates about our services, important notices, and responses to inquiries.

Market Research_

We use anonymized surveys and aggregated customer feedback to better understand our customer base, identify trends, and enhance our services.

Improving Our Services_

We analyze how our website is used, usage patterns help optimize website performance and to make improvements to enhance the user experience, features, and functionality.

Showing the Pricing Applicable to You_

Adjusting prices according to your currency and location (geo-location-based).
To personalize your experience by displaying prices in your preferred currency and accounting for any special offers or discounts available to you.
To display accurate pricing based on location and preferences.

Customer Reviews and Destination Information_

We allow users to share reviews, feedback and travel experiences. We publish your reviews on our website and use your feedback to inform other users and improve our listings.

Promotion of a Safe and Trustworthy Service / Fraud Prevention_

We detect and prevent unauthorized activities, illegal acts, security breaches, and misuse of the platform.

Legal Purposes_

We comply with legal obligations, enforce our terms of service, and resolve disputes.

How We Share Personal Data

We only share your personal data with third parties when it is necessary to provide our services or when we are legally required to do so.

  • The Trip Provider You Booked With: We share your booking information (name, dates, number of guests, etc.) with the hotels, tour operators, or rental agency you booked with to ensure they can fulfill your reservation.
  • Strategic Partners: We may partner with other businesses to offer special promotions or services. If you choose to participate, we may share your data with them to fulfill the offer.
  • Connectivity Providers: These are companies that provide the technical infrastructure to connect our website to the systems of Trip Providers, ensuring your booking information is transmitted correctly.
  • Third-Party Service Providers: We use third-party companies for services like payment processing, data analytics, and customer support. These providers are only given the data they need to perform their functions and are bound by confidentiality agreements.
  • Other Professional Third Parties: This includes legal counsel, auditors, and other professionals who help us with our business operations.
  • Competent Authorities: We will share your personal data if required by law or a government request, such as a subpoena or court order.
  • Other Business Partners: We may share data with marketing and advertising partners to help us reach potential new customers.

Information Regarding Specific Markets and Products & Services

If you’re accessing our platform from a specific region (e.g., EU, US), we ensure local data protection laws like GDPR or Indian IT Rules are followed.
The data we collect and how we use it may vary slightly depending on the specific service you are using (e.g., hotel booking vs. tour booking). For instance, a tour provider may require specific health information for safety reasons, which we would only collect and share with your explicit consent.

How We Protect Personal Data

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, use, or disclosure. This includes using encryption, secure servers, and access controls. While we do our best to protect your information, no system is 100% secure, and we cannot guarantee absolute security.

We use:

  • SSL encryption
  • Secure hosting environments
  • Secure payment gateways
  • Role-based access control to safeguard your data
  • Regular security audits and data access logs

Your data is not accessible by unauthorized parties.

How We Use Cookies & Other Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and personalize content. Cookies are small data files stored on your device. You have the option to manage your cookie preferences through your browser settings.

We use cookies to:

  • Enhance website performance
  • Store your preferences
  • Enable remarketing through ads (Google/Facebook)
  • Analyze traffic (Google Analytics)

You can control cookies in your browser settings.

How We Treat Personal Data Belonging to Minors

Our services are not intended for minors under the age of 18. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected such data, we will take steps to delete it immediately.

Your Rights

You have certain rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data we have about you.
  • Right to Erasure: You can request that we delete your personal data under certain circumstances.
  • Right to Object: You can object to us processing your personal data for certain purposes, such as direct marketing..

To exercise any of these rights, and For privacy-related inquirie.

Contact Us
Nainital

Thank you for trusting NainitalHills.com with your travel plans!